About Pathix
What does “Pathix” mean?
Pathix combines “Path” and “ix”. Path represents the journey, direction, and guidance toward innovative solutions and professional media workflows. ix stands for innovation and excellence, reflecting smart, technology-driven solutions. Together, Path + ix = Path to Innovation & Excellence, representing our mission of providing efficient, high-quality media production with minimal manpower.
What services does Pathix offer?
We provide IPTV/online TV technical support, on-air graphics and templates for vMix and After Effects, PowerPoint and Excel graphics, custom software for automation and live broadcast, WooCommerce and WordPress design, and digital tools for media production.
When was Pathix founded?
Pathix was founded in 2023 to provide affordable and efficient digital media solutions for online TV, news portals, corporate clients, and small businesses.
What is the “One Man’s Stream” concept?
This concept allows a single operator to manage an entire live broadcast, including camera switching, on-air graphics, guest management, and automation loops, making high-quality production efficient and affordable.
Can Pathix provide custom solutions?
Yes. We offer tailored templates, graphics, and software to meet specific project requirements or branding needs.
Shopping Information
Can I purchase templates and software online?
Yes. Pathix has a digital marketplace where you can buy templates, graphics, and software for live broadcasting, online TV, and media production.
Are the templates compatible with multiple platforms?
Yes. Templates are designed for vMix, After Effects, PowerPoint, Excel, and other supported platforms, with detailed instructions provided.
Are there discounts for bulk purchases?
Yes. Pathix occasionally offers bundle deals and promotional discounts for multiple templates or software packages.
Do I need an account to shop?
Browsing is open to everyone, but creating an account ensures faster checkout, easier download management, and order tracking.
Can I preview templates before purchase?
Pathix provides previews, screenshots, and demo videos to help you evaluate templates before buying.
Do I need specific technical knowledge to use the products?
Basic familiarity with the respective software is recommended, but most templates are user-friendly and designed for both beginners and professionals.
Payment Information
What payment methods are accepted?
Pathix accepts bank transfers, bKash, Nagad, and popular online payment gateways depending on your location.
How quickly is payment confirmed?
Online payments are usually instant, while bank transfers or mobile payments may take 1–2 business days for confirmation.
Do you provide invoices or receipts?
Yes. After purchase, you will receive a detailed invoice with order information, payment confirmation, and product access links.
Is my payment secure?
Yes. All payments are processed through SSL-encrypted channels to ensure complete security.
Can I pay in installments or subscription plans?
Currently, most products are one-time purchases. Subscription or membership plans for templates and tools will be introduced soon.
What if a payment fails?
If your payment fails, your order will not be processed. You can retry payment or contact support for assistance.
Orders and Returns
Are digital products refundable?
Digital downloads, templates, and software are generally non-refundable once accessed. Refunds are only issued for verified technical issues that cannot be resolved.
Can I cancel my order?
Orders can only be cancelled before payment is processed. Once access is granted, cancellation is not possible.
Can I exchange products?
Due to the digital nature of our products, exchanges are only possible if the original file is defective or incompatible.
What should I do if I receive a corrupted file?
Contact Pathix support within three days. We will provide corrected files or replacements.
What if I accidentally purchase the same item twice?
Notify support immediately. Verified duplicate purchases may be refunded or converted into store credit.
How long does it take to process a refund?
If approved, refunds are processed within 7–10 business days, depending on the payment method.
Technical Support
Do you provide installation and setup assistance?
Yes. Pathix provides guidance for template installation, live studio setup, automation configuration, and software troubleshooting.
Can I request custom templates or software?
Yes. We develop custom solutions tailored to your live broadcast or media project requirements.
What is included in One Man’s Stream support?
We assist with camera switching, on-air graphics, guest management, ticker and stinger bands, and automation loops.
How can I contact support?
Email hello@pathix.xyz or WhatsApp/phone +8801994666112. Support is available 24/7 for urgent issues.
Do you provide live training or tutorials?
Yes. We provide documentation, video tutorials, and live guidance for selected products.
Do you troubleshoot third-party software issues?
We assist only for Pathix-provided templates and supported software integrations. Issues with unrelated software may not be covered.
Community & Networking
Does Pathix have Facebook groups?
Yes. We manage Video Editor Job Bangladesh and Graphic Designer Job BD, where professionals can share work, find job opportunities, and network.
Are the groups free to join?
Yes. Access to the Facebook communities is free.
Can I post my work for feedback?
Yes. The groups encourage constructive feedback and collaboration.
Can beginners join these groups?
Absolutely. They are suitable for beginners and experienced professionals alike.
What types of discussions happen in the groups?
Members share job updates, project portfolios, tips, tutorials, and industry news.
Do the groups provide Pathix support?
While the groups are community-driven, official Pathix announcements and updates are occasionally shared.
Marketplace & Future Products
Will new templates and software be added?
Yes. Pathix regularly develops new products for live production, online TV, and digital media.
Are templates compatible with all live streaming software?
Templates are mainly for vMix, After Effects, PowerPoint, and Excel. Compatibility details are provided with each product.
Can I suggest new product ideas?
Yes. Pathix welcomes user feedback and feature requests to improve our marketplace offerings.
Can I request custom templates or features?
Yes. Contact us with your requirements, and our team can develop tailored solutions.
Do you plan subscription-based access?
Yes. Basic, Standard, and Premium subscription plans are being prepared for ongoing access and support.
Are there limits on product downloads?
Once purchased, downloads are generally unlimited for personal or licensed use as per the terms.